Overload we will offer a full refund within 14 days from when your order is delivered. Unfortunately, we can not refund any taxes, duties, charges or shipping fees for returns. Refunds will be done in Euros, at the price paid upon original purchase.
To return or exchange items, please fill in the Return Form that came accompanied with your order. In case you have not received one with your order, you can download it here: Return Form. All steps in relation to your return are described on the Return Form.
If you have any questions about your exchange or return, that are not answered on the Return Form, please contact us at firstname.lastname@example.org with your order number. Do not forget to specify if it is a return or an exchange and provide the reason so we can instruct you accordingly.
RETURN STEPS- Place the item(s) in the original shipping box.
- Place the original or a copy of the receipt that came with your order.
- Enclose the completed Return Form.
- Close the box and tape it securely.
- Post your parcel using any of your preferred shipping methods.
- Return shipment is at the customer’s own cost.
We cannot be held responsible for anything lost or damaged in transit. To secure the arrival of your return, we advise using a postal service with tracking and/or insurance.
Nieuwe Herengracht 94-1
1011 RX, Amsterdam
Unused purchased items are exchangeable in any different size or product if available. Exchanges are only processed after receiving your returned products and are based on stock availability at that time. Exchanges shipped to you are free of charge.
If you are interested in a different product, please return your item(s) to us and simply let us know your preferred product, color and size in the Return Form.
PROBLEMS OR COMPLAINTS
Before your parcel leaves our stockroom, it has been fully checked by our packing team. If you, unfortunately, still received an item classified as faulty or damaged, please inform us within 7 days after receiving your order at email@example.com in order to be eligible for alternatives such as exchanges, refunds or repairs. Please accompany this request with your order number and (if needed) images to clarify the reason for this request
We will accept a return for faulty items if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not accept a return for a faulty item if it isn’t covered by our warranty policy or if it the product is damaged by improper use. The intention of use is at the discretion of Overload and will be judged reasonable.
When your return has been accepted, your refund will be issued and you will receive a confirmation email. A refund will be issued to your original payment method within 1-2 working days. Transfer time will vary based on your used payment method.
REFUNDS DURING SALE
Any products purchased in our regular sale can be returned but can't be refunded. Instead, you will receive a store credit for the same amount as the order value.